Privacy Policy

1. Personal data we collect

• Contact details you provide in forms (e.g., name, email address, phone number).
• Booking/inquiry details you provide (e.g., travel dates, questions, preferences).
• Communication content when you contact us (messages, requests, correspondence).
• Technical data (e.g., IP address, device/browser information) when you access our website.
• Cookie-related data only if cookies are used and personal data is processed (see Section 6).

2. How we use personal data

We use personal data to:

• Respond to your inquiries and requests for weekend getaway tours.
• Process bookings and coordinate travel service communication.
• Manage customer support and handle claims/disputes related to travel offers to consumers.
• Improve our services and website functionality.
• Ensure security and prevent misuse.

Where applicable for travel offers to consumers, we provide required consumer information in advance and a consumer-facing mechanism for handling claims/disputes consistent with the consumer protection law. Applicable citations: Закон України "Про захист прав споживачів", Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

3. Lawful basis for processing

We process personal data in accordance with Ukrainian law. If cookies or similar technologies involve personal data processing (for example, identifiers, IP address, or behavioral data), we ensure a lawful basis and provide disclosures and user choice consistent with Ukrainian personal data protection requirements. Applicable citation: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

For electronic commerce contracting contexts, we ensure clear access to mandatory business identification details for users before/at contracting via electronic commerce. Applicable citation: Закон України "Про електронну комерцію", Стаття 7. Правовий статус продавця (виконавця, постачальника) товарів, робіт, послуг в електронній комерції.

4. Who we share data with

We may share personal data with service providers acting on our behalf (e.g., website hosting, communications, analytics) under appropriate confidentiality and data protection requirements. We do not sell your personal data. We may also disclose data if required by law or to protect our rights and safety.

5. Data retention

We retain personal data only as long as necessary for the purposes described in this policy (including responding to inquiries and managing bookings), and in accordance with applicable legal requirements. Retention periods depend on the nature of your request, the services involved, and whether there are pending claims.

6. Cookies and similar technologies

If we use cookies that process personal data, we provide disclosures and (where required) obtain consent for non-essential cookies. You can manage cookie preferences in your browser settings. We do not use discontinued/prohibited URLs in our cookie or support materials.

For information about required consumer disclosures, service information for activities in Ukraine should be provided in the state language (Ukrainian), with possible duplication in other languages. Applicable citation: Закон України "Про захист прав споживачів".

7. Your rights

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion or restriction of processing in certain cases.
• Object to processing where applicable.
• Withdraw consent where processing is based on consent (without affecting lawfulness before withdrawal).
• Request information about processing and data sharing, and submit privacy requests.

To exercise your rights, contact us using the details in the Contact section below. We will review and respond in accordance with applicable law.

8. Contact us

For privacy requests, claims/disputes, and support related to weekend getaway tours, contact: